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Warranties and Terms

Our Basic Guarantee: Most parts are guaranteed for 90 Days unless otherwise specified at the time of purchase, except for electrical parts which can be covered for less time. The guarantee is subject to the exclusions explained below.


General Limitations:

This Guarantee applies only as long as the part is still installed in the vehicle for which it was originally purchased. This Guarantee is non-transferable. Specifically excluded from this Guarantee are items attached to the purchased part but which are not explicitly listed on the invoice. This Guarantee covers normal on-road use only. In the event that the part is installed in a vehicle driven off-road or for marine, racing or for competition purposes then this Guarantee is void and the only Guarantee provided is that the part is operational at the time of installation. Any improper use, abuse, overheating, improper fluid levels, neglect, careless handling, improper installation, repairs or modification, or removal by anyone other than the licensed professional repair facility that preformed the original installation shall void this Guarantee.

All Guaranteed parts found to be defective must be returned (to a location designated by the same location it was originally shipped from)within 10 business days from the date of failure, along with all documentation required by this Guarantee. Any part replaced or repaired under this Guarantee including all subsequent installations shall have the benefit of this Guarantee for the balance of the time and mileage of the original Guarantee period from the original date of the original part only. All claims under this Guarantee require that you provide a record of the date installed, plus the year, make, model, vehicle identification number, mileage, and engine number of the vehicle in which the part was installed. All claims must include- the original invoice; a copy of the original completed installation repair order with evidence of proper installation; and, evidence of all required maintenance. Any claim of failure found to be invalid will result in the part in question being returned to the customer, at customer's expense. If there is a dispute regarding these terms and procedures, the parties of this agreement agree to submit the matter to arbitration in the city of New York (in Manhattan) which shall be binding in accordance with the Commercial Rules of The American Association. The parties agree to be bound by the decision of such arbitrator.

Specific Limitations:

  1. Engines and long block assemblies: Included in the engine Guarantee are the engine block, cylinder head with valves, camshaft, connecting rods and bearings, rocker arms, valve lifters and other internal parts.

    Excluded from this Guarantee are attached items such as the carburetor, fuel pump, water pump, all electrical parts, hoses, lines, intake and exhaust manifolds, fuel injector pumps, all other injection parts and other external parts. Calibration and adjustment of external parts are also excluded from this Guarantee. All engines have been drained of fluids prior to shipment. In addition, failure to perform any of the following procedures voids the Guarantee:

    a.) Change oil and oil filter prior to starting the engine for the first time. Maintain proper oil/filter change intervals as required by the manufacturer.
    b.) Installation of a new timing belt, water pump, and thermostat at the same time engine is installed.
    c.) Verify that heat tab is not melted or missing.


  2. Transmissions: Included in this transmission Guarantee are the transmission case and all internal parts including the torque converter. Excluded from this Guarantee are the transmission mounts, shifting linkage, flywheel, and all other external parts. All transmissions have been drained of oil prior to shipment.


  3. In addition, failure to perform any of the following procedures voids the Guarantee:

    • a. Fill with factory recommended fluids and install a new transmission filter prior to starting the engine for the first time.
    • b. Transmission cooling system must be properly flushed according to recommended procedures prior to installation.
    • c. Install all external seals when installing a recycled transmission.

  4. Cylinder Heads: Guarantee covers the body only from being warped or cracked. Excluded from this Guarantee are attached items such as valves, valve springs, valve guides, lifters, rocker arms and all other external parts. Cylinder heads must be machined and pressure tested prior to installation.


  5. Air Conditioning Components: Failure to perform any of the following procedures voids the Guarantee:

    • a. Install a new receiver dryer, expansion valve and new refrigerant oil at the same time as the Guaranteed part.
    • b. Vacuum test the system before charged with refrigerant.


  6. Electrical Components (including wiring harness): These are sold with a guarantee to exchange for defective ones only.


  7. Limit of liability cannot exceed original purchase price.


  8. What is Not Covered:

    1. Failure or damage resulting from: improper installation; removal; repair; misuses; negligence; accidents; or, modifications of the part, these are all not covered.
    2. Damage to the part caused by related vehicle parts such as: broken or bent flywheel; defective u-joints; or defective mounts.
    3. The Guarantee does not apply where the vehicle mileage cannot be determined, has been altered, or where proof of purchase is unavailable.
    4. Personal injury, property damage, inconvenience, loss of time, loss of use, loss of earnings, telephone calls, rental car, transportation, towing, down time, direct or indirect or consequential damage, or delay resulting from part failure.
    5. Unauthorized repairs: all repairs under this Guarantee must be approved in writing in advance by atozcarparts.com.
    6. Any part invoiced to a parts distributor comes with only a 90 day parts-only Guarantee. atozarparts.com reserves the right to change, alter or modify this Guarantee at any time. If a part failure ever occurs, please immediately call atozcarparts.com at: 855-727-8787 (855-PARTS-87) for further instructions. atozcarparts.com reserves the right to change, alter or modify this Guarantee at any time but our modification will not change the guarantee you were promised when you made your purchase. If a part failure ever occurs, please immediately call atozcarparts.com at: 855-727-8787 (855-PARTS-87) for further instructions.




Privacy Policy

Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect:
This notice applies to all information collected or submitted on the atozcarparts.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number
  • Credit/Debit Card Information ( this is protected by GoDaddy's Verified and Secured SSL Certificate program) which we subscribe to
  • Services Requested
  • (etc.)

The Way We Use Any Information You Provide To Us:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses we receive only to answer the emails that we receive and to provide you with added information about our company. Such addresses are not used for any other purpose and are not shared with outside parties. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we would never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without first providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.


How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at: 212-431-5011 or send us an e-mail to: sales@atozcarparts.com or fax to: 212-431-8646




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